The week's pick
Reseach Article
Comparative Study on Incident Management
| International Journal of Applied Information Systems |
| Foundation of Computer Science (FCS), NY, USA |
| Volume 3 - Number 2 |
| Year of Publication: 2012 |
| Authors: Amanullah Bashir, Tariq Rahim Soomro |
http:/ijais12-450467
|
Amanullah Bashir, Tariq Rahim Soomro . Comparative Study on Incident Management. International Journal of Applied Information Systems. 3, 2 ( July 2012), 21-23. DOI=http:/ijais12-450467
Abstract
Organizations using Information Technology (IT) is always facing certain situations, where an error occurs or something doesn't work the way it was supposed to be. Here the Incident Management (IM) is coming across the way to play an important role to restore IT services as normal as acceptable and as agreed in Service Level Agreement (SLA) within minimum time and least disturbance of business. The focus of this study is to explain incident management process of Information Technology Infrastructure Library (ITIL) in the view of different vendors, which support ITIL. This study will explore similarities and differences in incident management processes, between BMC and Computer Associates (CA) and produce comparative study on incident management.
References
- Rob Addy, Effective IT Service Management: To ITIL and Beyond, 2007, Springer, 1st Edition, ISBN-10: 3540731970, ISBN-13: 978-3540731979
- Technology Brief: CA Inc. , Incident Management ITSM Process Map, 2012, http://www. ca. com/~/media/Files/TechnologyBriefs/incident-manage-it-serv-manage-2010_234994
- BMC. com Solutions, IT Infrastructure Library (ITIL), 2012, http://www. bmc. com/solutions/esm-initiative/IT-Infrastructure-Library-ITIL. html?cmp=redirect_itil
- ITIL Incident Management, Incident Management, 2012, http://www. manageengine. com/products/service-desk/itil-incident-management. html
- Tariq Rahim Soomro and Amanullah Bashir, Comparative Study on Change Management, 2012, International Journal of Computer Applications, Volume 39, Number 1, February 2012, DOI: 10. 5120/4786-7015, http://research. ijcaonline. org/volume39/number1/pxc3877015. pdf
- BMC Software Inc. , About BMC Software, 2012, http://www. bmc. com/corporate?intcmp=foot_about
- CA Technologies, About CA Technologies, 2012, http://www. docstoc. com/docs/91156605/CA_Technologies
- BMC Software Inc. , BMC Software version 7. 0, 2012,
- Tariq Rahim Soomro and Hasan Y. Wahba, Role of Information Technology Infrastructure Library in Data Warehouses, 2011, American Journal of Applied Science; Volume 8, Issue 12, pp. 1384-1387, DOI: 10. 3844/ajassp. 2011. 1384. 1387, http://thescipub. com/abstract/10. 3844/ajassp. 2011. 1384. 1387
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