CFP last date
16 December 2024
Call for Paper
January Edition
IJAIS solicits high quality original research papers for the upcoming January edition of the journal. The last date of research paper submission is 16 December 2024

Submit your paper
Know more
The week's pick
Responsive image
Ordered Frequent Itemsets Matrix Based On Fp-Tree Structure And Apriori Algorithm

Abdulkader M. Al-Badani Abdualmajed A. Al-Khulaidi
Random Articles
Reseach Article

Survey of Business Process Re-engineering Experiences in Iranian Travel Agencies

by Mohammad Jafar Tarokh, Sajad Homayoun, Raika Sadeghein
journal cover thumbnail

International Journal of Applied Information Systems
Foundation of Computer Science (FCS), NY, USA
Volume 3 - Number 3
Year of Publication: 2012
Authors: Mohammad Jafar Tarokh, Sajad Homayoun, Raika Sadeghein
http:/ijais12-450480

Mohammad Jafar Tarokh, Sajad Homayoun, Raika Sadeghein . Survey of Business Process Re-engineering Experiences in Iranian Travel Agencies. International Journal of Applied Information Systems. 3, 3 ( July 2012), 29-36. DOI=http:/ijais12-450480

@article{ http:/ijais12-450480,
author = { Mohammad Jafar Tarokh, Sajad Homayoun, Raika Sadeghein },
title = { Survey of Business Process Re-engineering Experiences in Iranian Travel Agencies },
journal = { International Journal of Applied Information Systems },
issue_date = { July 2012 },
volume = { 3 },
number = { 3 },
month = { July },
year = { 2012 },
issn = { 2249-0868 },
pages = { 29-36 },
numpages = {9},
url = { https://www.ijais.org/archives/volume3/number3/212-0480/ },
doi = { http:/ijais12-450480 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2023-07-05T10:45:35.718309+05:30
%A Mohammad Jafar Tarokh
%A Sajad Homayoun
%A Raika Sadeghein
%T Survey of Business Process Re-engineering Experiences in Iranian Travel Agencies
%J International Journal of Applied Information Systems
%@ 2249-0868
%V 3
%N 3
%P 29-36
%D 2012
%I Foundation of Computer Science (FCS), NY, USA
Abstract

Business Process Re-engineering (BPR) was introduced as a revolutionary business management concept[1]. On one side, re-engineering involves high potentials of increasing productivity by cost and process time reduction, quality improvement and customer satisfaction, and on the other side it requires a fundamental change in the organization[2], it also requires significant use of information technology in the process redesign. Tourism has a high contribution to a country's earnings. It is also one of the few industries that accepted e-commerce with open arms. Information technology has a significant role in improving tourism organizations processes, and it is very important for these organizations to implement an appropriate online environment and be able to integrate their business to achieve online and offline channel consistency. In this research the BPR project implementation status of some Iranian travel agencies has been studied and effective factors in BPR have been divided into two groups: efficiency factors and effectiveness factors. Results show that due to lack of proper understanding of the BPR process, efficiency and effectiveness factors have not been fulfilled desirably which has cost the BPR project of some travel agencies to fail.

References
  1. Hammer, M. , (1990), Reengineering work: don't automate, obliterate, Harvard Business Review 104–112.
  2. Hammer, M. , Champy. J. , (1993), Reengineering the Corporation: A Manifesto for Business Revolution. , Harper Collins, London.
  3. Davenport, T. , Short, J. , (1990), The New Industrial Engineering: Information Technology and Business Process Redesign, in: Sloan Management Review, Summer 1990, pp 11–27.
  4. Guimaraes, T. , Bond W. , (1996), "Empirically assessing the impact of BPR on manufacturing firms", International Journal of Operations & Production Management, 16(8), pp. 5-28.
  5. Carr, D. , Johansson, H. , (1995), Best Practices in Reengineering, McGraw-Hill, New York, NY.
  6. Zairi, M. , Sinclair, D. , (1995), "Business process re-engineering and process management: a survey of current practice and future trends in integrated management", Business Process Re-engineering & Management Journal, 10(1), pp. 8-30.
  7. Zucco, N. , (1996), "Re-engineering Australian banks – achieving a quantum leap in performance", an Internal Study Paper, KPMG, Sydney.
  8. O'Neill P. , Sohal S. , A. , (1998), Business process reengineering: application and success – an Australian study, International journal of operations & production management, 18( 9/10), pp. 832-864.
  9. Sepehri, M. , Mashayekhi, A. , Mozaffar A, 2004, UNEKSCO. org, retrieved on 2012-02-16 at 13:47.
  10. Maleki, T. , Beikkhakhian. Y. , (2011), Business process reengineering implementation: an investigation of critical success factors, International Conference on Information and Finance, Singapore.
  11. Salimifard, K. , Abbaszadeh, M. A. , Ghorbanpur, A. , (2010), Interpretive Structural Modeling of Critical Success Factors in Banking Process Re-engineering, International Review of Business Research Papers, 6(2), pp. 95-103.
  12. Dorsa , (2001), "Reengineering of organization in Industrial Management Association", research report.
  13. Http://www. internetworldstats. com/top20. htm, TOP 20 COUNTRIES WITH THE HIGHEST NUMBER OF INTERNET USERS, retrieved on 23/02/2012 at 11:46.
  14. Http://internetworldstats. com/stats5. htm, Middle East Internet Users, Population and Facebook Statistics, retrieved on 04/01/2012 at 10:50 pm.
  15. Http://media. unwto. org/en/press release/2011-10-11/international-tourists-hit-18-billion-2030, International tourists to hit 1. 8 billion by 2030, World Tourism Organization UNWTO Website, retrieved on 04/01/2012 at 10:56 pm.
  16. Jelassi, T. , Enders, A. , (2004), Strategies for e-business: creating value through electronic and mobile commerce, First edition, pp. 8.
  17. Tarokh, M. J. , Shari?, E, Nazemi, E. , (2008), Survey of BPR experiences in Iran: reasons for success and failure, 23(8), pp. 350-362.
Index Terms

Computer Science
Information Sciences

Keywords

Business Integration E-commerce Bpr Tourism

Powered by PhDFocusTM